Online Courseware Navigation Overview & Support

Choose from the hyperlinks below to access directions on how to navigate the various course options:

CE Full Catalog Down to Subject
Professional Skills Down to Subject
My Coursework Down to Subject

  1. For Support and FAQ's:

    Experiencing a technical problem using the CE or Professional Skills courses?
    Please call 1-888-277-2243 or send an email to PIASupport@learn.net with details about the nature of your problem.


  2. Site Options:

    3. "CE Full Catalog" To access courses under this option,

    • Click on the appropriate state in the countrywide map (states appearing in gray are not participating in this program).

    Note: If the countrywide map does not appear (single state site), please select the CE Full Catalog on the Education Overview page.

    • Locate the desired course from the selected licensing track and click on the Launch button next to the price. If presented with two pricing tracks, please choose List price or Member price as applicable.
    • (Optional) To view a description of each course, click on the Description link located on the course row.
    • If not already signed in, you will be directed to the Sign In page to enter your email address and password. At that time if you are not registered, you must select the Register button which will direct you to the Registration page.
    • Once you sign in or register as a first time user, you will then be re-directed to the User Profile page/window.
    • Update your information as needed and then click on Save at the bottom of the page.
    • You will be automatically directed to the course start page once you have completed your user profile information.
    • (Optional) Click on the Contact Author link to send an email to author of the course and/or view the Table of Contents by clicking on the applicable link.
    • Click the Start course button to begin the course.
    • To resume a course previously started, you may either Continue or Start Over.
    • You may enter and exit the course as many times as you wish.
    • To view the modules within the course use the scroll bar on the bottom left hand side of your screen, then move either Forward or Back, depending on your course needs (available only if the option appears in green).
    • Once your have completed all the modules, the Take the Test option becomes available.

    Note: Course payment is required at this time. Payment is not required when taking the course modules, only when you decide to take the course test).

    • Carefully read the rules on this page regarding passing grades, the ability to print the course, proctor rules, etc.
    • If a Proctor is required, an Affidavit page will appear on the rules page and must be completed. After completing, print this page to be faxed once the test has been completed.
    • Next, the Payment page will appear.
    • Enter your payment information either using a credit card or a coupon number on this secure site.
    • Proceed to taking the test.

    Note: You have three chances to pass, and exiting prematurely during the test will count as one of your chances.

    • If you pass, you will be notified immediately via email. If email is not allowed by your DOI, your certificate will follow in the mail. Do not forget to fax or mail the Proctor's Affidavit, if required.
    • If you do not pass, you have two more chances to take the course test. You have the option of immediately taking the test a second time, or taking the course again, then taking the test. There is no additional charge, as long as you stay within the same course.
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    "Professional Skills Courses" To access courses under this option,

    • Click on the appropriate state in the countrywide map (grayed out states are not participating in this program).

    Note: If the countrywide map does not appear (single state site), please select the Professional Skills on the Education Overview page.

    • On the next page, click on the desired category hyperlink and then locate the desired course within the selected category.
    • (Optional) To view a description of a course, click on the Description link located on the course row.
    • Click on the Launch button to activate the course.
    • If not already signed in, you will be directed to the Sign In page to enter your email address and password, where
    • If not already registered, you will be forwarded to the Registration page, then re-directed to the Sign In page.
    • Once you have successfully registered and/or signed in, you will be directed to the Course Topics Menu page.
    • Click on the Purchase button next to the Payment course component.
    • Next, you will be directed to the Payment page. Select the appropriate payment option and then click on the Purchase button.
    • If you select the credit card option, complete the credit card information on the Credit Card Transaction page, receive a receipt, and click to the Course Management page.
    • Launch/start the course.
    • Click on the above-referenced hyperlink to view the Professional Skills Courses.
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    "My Coursework" To access courses under this option,

    • If not signed in, you will be directed first to the Sign In page,
    • If not registered, you will be re-directed to the Registration page.
    • Once re-directed back to My Coursework, note any CE and/or Skills courses already purchased, accessed, and/or completed.
    • Click on any course to access the course.
    • Click on the above-referenced hyperlink to view My Coursework.
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